[6045] IT Technician - Change Management Coordination

Start date: July 2026( Negotiable)
Clearance: NATO Secret
Location: Brunssum, Netherlands


Skills
- Higher vocational training in a relevant discipline with 5 years post-related experience
- ITIL V3/ V4 foundation is essential
- In depth experience in ITIL Change Management
- Knowledge of various ITIL processes and their relationships and purposes
- Experienced in Configuration management
- Experience with Release and deployment
- Competent in the use of personal computer office automation packages (such as
- Windows, Word, Excel and PowerPoint)
- Familiarity with the use of computer based administrative support tools
- Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such as; routers switches and firewalls, as well as software applications and patching practices
- Familiarity and understanding with risk management practises in conjunction with the execution of IT change management
- This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings is a must*ITIL Service Transition certification desirable Broad and in-depth experience of the ITIL Service Management framework
- Project management experience
- Configuration Control
- IT Collaboration tools
- Experience in training customers and end users with ITSM tools and processes
- Prior experience of working in an international environment comprising both military and civilian elements
- Knowledge of NATO responsibilities and organization, including ACO and ACT
Activities
- Administers Requests for Change, reviews and closes Requests for Change, and reports on results
- Documents meeting minutes of the local Change Advisory Board
- Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and Configuration Management activities in accordance with Agency directives, processes and local procedures
- Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures
- Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures
- Plans, manages, coordinates assigned resources and conducts work to meet quality targets
- Takes initiative to investigate and resolve technical issues in a systematic approach
- Maintains sound knowledge on implemented technologies
- Advises superiors and recommends technical solutions
- Performs other duties as may be required